Frameworks for defining clear decision-making authority, accountability matrices, and escalation procedures that prevent governance gridlock and ensure efficient strategic decision-making across ServiceNow initiatives.
Strategic Governance
+2
Aug 18, 2025
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15 min read
Unlock the full potential of your ServiceNow teams by mastering the RACI matrix. Streamline roles, boost accountability, and align initiatives with business goals, read on to find out how.